Drainage and Water
Property Consortium Drainage Ltd
Drainage and Water Claim Specialists
Part of Property Consortium UK Ltd strategic partner to Building Claims Services Ltd
Business Background
Property Consortium Drainage Ltd (PCD) is part of the Property Consortium Group and became a dedicated company in 2009. As the Group's handling of Drainage and Water Service claims increased from 2001 the new PCD business was developed to handle this specialised and highly technical sector. The business has seen a phenomenal growth since its launch.
The company is based at Culmhead Business Park in Taunton, Somerset and offers a service across the UK including Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands.
Instructing clients are Insurers, Brokers, Intermediaries, Loss Adjusters, 3rd Party Agents, Property Managers and Warranty clients.
PCD has a dedicated Drainage and Water Service Technical Claims Team and works closely with specialist network contractors across the UK.
PCD has a proven practice of individual case ownership providing effective incident management. The provision of a 24/7/365 service dictates that our people can readily access the information they need to continuously support the customer. Workboxes, events trails and diary management tools ensure that customer information and the claims status detail are instantly accessible.
The Group provides a responsible business holding the environmental standard ISO 14001 and IIP. It is also working with Business In The Community as part of a planned approach to CSR strategy.
Management Team
PCD has a strong management structure, led by MD Andy Taylor who has more than 20 years' experience of insurance and construction. Jim Beaumont has 17 years' experience of 'at site' drainage works and audits. As part of the Property Consortium Group, a market leader in the insurance claims processing industry since 1996, PCD also benefits from considerable additional resources.
The Group Executive Team profile spans major business, insurance and technical expertise. This experience in-depth enables the Team to develop and deliver the best strategic and cutting edge business leadership required by clients and Group objectives.
- Motivated and dynamic company - Specialists in Claims Management - Drainage and Water Service claims - delivering true customer service, complete cost control with full transparency
- Multiple bespoke supplier services to the UK insurance market
- Part of Property Consortium Group
- Group established for 16 profitable years, 'Gold' Experian rating - classed as low risk
- UK wide Team of specialist surveyors and contractors providing a fast and effective response linked to Taunton Claims Service Centre
- Audit Service - focused approach underpinned by specialist knowledge - market leading - QA Management - corrective action planning - People, Process and Product
- Controls in place through bespoke MI reporting and IT
- Data Protection - Security of Information
Services
- Validation - at site or desktop investigation
- Repair - specialist works and trenchless technologies
- Management of Share Cases - technical file review to confirm correct 3rd party costs
- Audit Services - in house and at site file audits - impartial audit reporting
- Complex Case Review - technical file review and at site visit to provide solutions
- Water Service Claims - validate water supply pipe failure, repair or renew
- Emergency Unblock - emergency reactive service
- Training Programmes - practical and classroom based
- Consultancy and Project Management
- Subsidence Investigation - combined at site investigation and drainage service
- Help Line Facility
- Arbitration/Dispute Resolution
- Group Fulfillment - Our bespoke IT system has been developed in parallel with Group functions to manage multiple in house trades. This reduces elapsed times and provides enhanced customer satisfaction.
- Customer Care - including on site explanation and loss mitigation
- 24/7/365 Head Office Call Centre
- Fraud Screening
- Technical Support - working with industry experts including the DEFRA transfer of ownership (Private Sewers and Lateral Drains). Accurately assess the scale of liability and apportion costs appropriately and correctly
Summary Information
- Survey only - specialist contractor network attends site to carry out a targeted site investigation (or full survey under instruction).
- Surveyor led service - independent surveyor attends site accompanied by the specialist contractor. Ability to negotiate customer own contractor and cash settle.
- True customer service, complete cost control and full transparency.
- Delegated and Non Delegated Authority schemes.
- Average cost per claim varies according to risk portfolio. Typical Household book averages at +25% savings with a non-repair conversion rate of +45% of all claims. Commercial averages are similar as the drainage systems do not differ significantly.
- UK wide team of specialist contractors providing a fast and effective response.
- Manage contractor works. Specialist network contractors include innovation through trenchless technologies which reduces disruption and improves green efficiencies.
- Spend is controlled through correct targeted site investigations, consideration of shares, ownership and responsibilities, identify repudiations and apply agreed Schedule of Rates in line with accurate survey findings to further reduce client costs. Claims incorrectly investigated can involve the rectification of faults that have no real or actual bearing upon serviceability.
Documents
Drains and Transfer Deadlines - White Paper
Contact Us
E-mail (General and Enquiries) - drainage@propertyconsortium.co.uk
E-mail (New Claims) - drainclaims@propertyconsortium.co.uk
Tel: 0845 250 4400
Fax: 0845 250 4401
